The Product Team has released a fix, and this issue is now resolved.
If you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new
Posted Sep 22, 2026 - 09:30 NZST
Update
We've identified the root cause of the navigation bar issue and our team is now building a fix.
Posted Sep 22, 2026 - 09:23 NZST
Update
The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.
Posted Sep 22, 2026 - 09:11 NZST
Investigating
Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating.
Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system:
1. Admin 2. General Settings 3. Feature Preview 4. Global Header Redesign > toggle to OFF 5. Save