All Systems Operational

About This Site

Welcome to your source for real-time information about Actionstep's Practice Management infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, this is where it will be posted. Scroll down past the graphs to view scheduled maintenance and incidents.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
Canada Operational
USA (West) Operational
USA (East) Operational
United Kingdom, Middle East, Africa, and Europe Operational
New Zealand, Australia, and South Pacific Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 2, 2026

No incidents reported today.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026
Resolved - We are writing to confirm that the system outage that began on 28/09/2026 at 15:30 BST has now been resolved, and the system has been restored to full functionality.

Our team has monitored the system following the restoration and can confirm that services are operating normally.

We are continuing to investigate the underlying cause of the outage and will provide a further update once we have more information.

We apologise for any disruption or inconvenience this may have caused and thank you for your patience and understanding while we worked to restore the service.

In the meantime, our support team remains available via ticket submission at https://support.actionstep.com should you require any further assistance.
Sep 29, 03:50 NZDT
Investigating - We are writing to inform that our team is aware of the system outage that began on 28/09/2026, 15:30 pm BST.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.
Sep 29, 03:42 NZDT

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

No incidents reported.

Sep 22, 2026

Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026
Resolved - The Product Team has released a fix, and this issue is now resolved.

If you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new
Sep 22, 09:30 NZST
Update - We've identified the root cause of the navigation bar issue and our team is now building a fix.
Sep 22, 09:23 NZST
Update - The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.
Sep 22, 09:11 NZST
Investigating - Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating.

Workaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system:

1. Admin
2. General Settings
3. Feature Preview
4. Global Header Redesign > toggle to OFF
5. Save

We'll post an update here once a fix is in place.
Sep 22, 09:00 NZST

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

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