All Systems Operational

About This Site

Welcome to Actionstep's home for real-time information on our Practice Management infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
90 days ago
99.83 % uptime
Today
Canada Operational
90 days ago
99.95 % uptime
Today
USA (West) Operational
90 days ago
99.94 % uptime
Today
USA (East) Operational
90 days ago
99.83 % uptime
Today
United Kingdom, Middle East, Africa, and Europe Operational
90 days ago
99.89 % uptime
Today
New Zealand, Australia, and South Pacific Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Login Disruption (eu-west-1) – ISP Related Connectivity Issues
Resolved - Our team has completed its investigation and confirmed that this connectivity issue is not caused by the Actionstep platform, but is instead related to certain internet service providers, mainly Sky Internet. We recommend contacting your ISP for an update on any changes that may be affecting access to the Actionstep login page.

As a workaround, you can continue to use a mobile hotspot to reach the login page and sign in, then switch back to your usual Wi‑Fi connection to keep working once you are logged in. Our support team remains available via ticket at https://support.actionstep.com if you need further assistance.
Dec 6, 04:43 NZDT
Update - We are continuing to work closely with affected customers to gather more information. If you are still seeing the “Can’t reach this page” message, we recommend contacting your internet service provider to check whether any recent changes have been made. As a temporary workaround, you can connect via your mobile phone’s Wi Fi hotspot to access the system.
Dec 6, 03:43 NZDT
Update - We are providing an update on the connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, which began on 04/12/2025 at 2:30 pm GMT. Impacted users may continue to see a “Can’t reach this page” message when attempting to access the login page. At this stage, we still believe the issue is related to Sky’s network. We have seen cases where restarting the router and ensuring the web browser (such as Chrome) is fully up to date has resolved the problem for some customers.
Dec 5, 22:00 NZDT
Investigating - We are informing you that our team is aware of a connectivity issue affecting the Actionstep system for some users on the Sky internet service provider, beginning on 04/12/2025 at 2:30 pm GMT. Users impacted by this issue may see a “Can't reach this page” message when attempting to access the login page.

Our team is actively working with affected customers to identify the underlying cause, but we also recommend contacting your internet service provider for more information if any changes were made. As a temporary workaround, you can use your mobile phone as a Wi Fi hotspot to connect and access the system.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible. In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Dec 5, 03:30 NZDT
Dec 5, 2025
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

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