Update - Update: Microsoft has begun restoring Microsoft 365 services, and our support team’s email is resuming normal operation. We’re now receiving emails again, including new ticket requests, and are working through messages sent during the outage. Replies to existing tickets by email will resume as we work through the backlog.
Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.actionstep.com/hc/en-us
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.
Nov 14, 2026 - 08:45 NZDT
Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.actionstep.com/hc/en-us
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.
Nov 14, 2026 - 08:45 NZDT
Update - Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until Microsoft restores service.
Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet.
The outage is also affecting other Microsoft 365 services, including Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 16:00 NZDT
Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet.
The outage is also affecting other Microsoft 365 services, including Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 16:00 NZDT
Update - Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 13:33 NZDT
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 13:33 NZDT
Update - Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 13:31 NZDT
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
This outage is also affecting other Microsoft 365 services such as Outlook, Teams and SharePoint. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We'll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 13:31 NZDT
Update - Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we can’t reply to existing tickets by email until Microsoft restores service.
If you need help, please reach us through live chat, which is working normally.
This is the same Microsoft 365 outage that’s affecting integrations in Legal Accounting. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 11:48 NZDT
If you need help, please reach us through live chat, which is working normally.
This is the same Microsoft 365 outage that’s affecting integrations in Legal Accounting. Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once email is restored, or sooner if anything changes.
Nov 13, 2026 - 11:48 NZDT
Monitoring - Due to an ongoing Microsoft 365 outage, we’re currently unable to send or receive emails. This means emails sent to our support team, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets until email is restored.
We apologise for the disruption. Once Microsoft restores service, our team will work through all requests as quickly as possible.
This is related to the Microsoft 365 outage affecting integrations within Actionstep.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post an update here when email is restored, or sooner if anything changes.
Nov 13, 2026 - 10:36 NZDT
We apologise for the disruption. Once Microsoft restores service, our team will work through all requests as quickly as possible.
This is related to the Microsoft 365 outage affecting integrations within Actionstep.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post an update here when email is restored, or sooner if anything changes.
Nov 13, 2026 - 10:36 NZDT
Update - Update: Microsoft has begun restoring Microsoft 365 services, and Actionstep features that connect to Microsoft 365 are resuming normal operation. This includes Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
Microsoft has advised that some customers may still experience issues while recovery continues. Any emails or calendar items that didn’t sync during the outage should catch up automatically as the connection stabilizes. All other Actionstep features are working normally.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything
Nov 14, 2026 - 08:39 NZDT
Microsoft has advised that some customers may still experience issues while recovery continues. Any emails or calendar items that didn’t sync during the outage should catch up automatically as the connection stabilizes. All other Actionstep features are working normally.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything
Nov 14, 2026 - 08:39 NZDT
Update - Update: The Microsoft 365 outage is still ongoing, and Microsoft is working to restore service. Until then, Actionstep features that connect to Microsoft 365 may be unavailable or slow, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
You can check Microsoft’s latest progress on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll update this page when service is restored, or sooner if anything changes.
Nov 13, 2026 - 15:59 NZDT
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
You can check Microsoft’s latest progress on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll update this page when service is restored, or sooner if anything changes.
Nov 13, 2026 - 15:59 NZDT
Update - Update: Microsoft is continuing to work on the Microsoft 365 service outage. Actionstep features that connect to Microsoft 365 may still be unavailable or slow, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once service is restored, or sooner if anything changes.
Nov 13, 2026 - 11:45 NZDT
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
Microsoft is posting progress updates on their service health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll post our next update once service is restored, or sooner if anything changes.
Nov 13, 2026 - 11:45 NZDT
Monitoring - Microsoft is still working to resolve the service outage affecting Microsoft 365. Until it’s fixed, Actionstep features that rely on Microsoft 365 may remain unavailable or slow to respond. These include Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access.
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll keep monitoring and post another update when service is restored, or sooner if anything changes.
Nov 13, 2026 - 09:59 NZDT
No action is needed on your end, and all other Actionstep features are working as normal. Once Microsoft restores service, these features should resume automatically. Any emails or calendar items that didn’t sync during the outage should catch up once the connection is restored.
You can follow Microsoft’s progress on their service health status page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’ll keep monitoring and post another update when service is restored, or sooner if anything changes.
Nov 13, 2026 - 09:59 NZDT
Investigating - We’re aware of an issue affecting Microsoft 365 features within Actionstep, including Outlook email and calendar sync, Microsoft Word document generation, and OneDrive/SharePoint document access. This is caused by a service outage on Microsoft’s end, and some of these features may be unavailable or slow to respond until Microsoft resolves it.
You can follow Microsoft’s progress on their Microsoft service health status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’re monitoring the situation and will post an update here once service is restored.
Nov 13, 2026 - 08:12 NZDT
You can follow Microsoft’s progress on their Microsoft service health status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We’re monitoring the situation and will post an update here once service is restored.
Nov 13, 2026 - 08:12 NZDT
About This Site
Welcome to your source for real-time information about Actionstep's Practice Management infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, this is where it will be posted. Scroll down past the graphs to view scheduled maintenance and incidents.
Login / Launchpad
Operational
Canada
Operational
USA (West)
Operational
USA (East)
Operational
United Kingdom, Middle East, Africa, and Europe
Operational
New Zealand, Australia, and South Pacific
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.