Microsoft Outage Impacting All Actionstep Servers — Oct 29 2025

Incident Report for Actionstep Practice Management

Postmortem

Post-Incident Summary: Microsoft Dependency Disruption – Global – October 29, 2025

Incident Overview
On October 29, 2025, a widespread outage affecting Microsoft’s Azure Front Door service caused latency, timeouts, and service errors across Microsoft 365 and Azure platforms. This impacted Actionstep features that rely on Microsoft services.

Impact
During the incident, some users experienced difficulty accessing Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Service availability improved as Microsoft began recovery efforts, though intermittent issues persisted for some users.

Resolution
Microsoft reloaded configurations and rebalanced traffic across its network to restore full operational capacity. As of 23:20 UTC, Microsoft reported significant progress, and Actionstep services dependent on Microsoft systems have largely returned to normal operation.

Next Steps
Actionstep will continue monitoring Microsoft’s recovery and ensure all integrations remain stable. We are also reviewing dependency monitoring to improve early detection of third-party disruptions.

Acknowledgement
We appreciate your patience during this incident and apologize for the inconvenience. Ensuring reliable access to all integrated services remains a top priority for Actionstep.

Posted Nov 07, 2025 - 08:48 NZDT

Resolved

Access to Microsoft-related functionality — including the Outlook Add-in, OneDrive integrations, and Office 365 email services — has been restored. Users should now experience normal performance.

We will continue to monitor Microsoft’s service health to ensure stability but consider this incident resolved.

Posted Oct 30, 2025 - 11:55 NZDT

Update

Posted Oct 30, 2025 - 11:54 NZDT

Update

Microsoft has reported significant progress in mitigating the earlier Azure Front Door (AFD) outage that caused latency, timeouts, and service errors across Microsoft 365 and Azure services.

This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design to ensure stability and prevent overload as dependent services recover. Microsoft is seeing strong signs of improvement across affected regions and remains on track for full mitigation by 23:20 UTC on October 29, 2025, though full recovery may occur sooner.

Impact to Actionstep:
Users should now be able to access Microsoft-related functionality, including the Outlook Add-in, OneDrive integrations, and Office 365 email services. Some users may still experience intermittent issues while Microsoft’s recovery completes.

We are continuing to monitor Microsoft’s progress and will provide confirmation once full restoration is achieved.

Posted Oct 30, 2025 - 11:39 NZDT

Update

Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused widespread latency, timeouts, and errors across multiple Microsoft 365 and Azure services.

As a result, Actionstep features that depend on Office 365 services have experienced intermittent disruptions, including:

The Outlook Add-in
OneDrive integrations

Some users have reported that this functionality has returned.

Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT):
Microsoft has completed the deployment of their last known good configuration, and some users are now regaining access to the Outlook Add-in as recovery progresses. Service restoration continues as Microsoft brings additional nodes online and routes traffic through healthy infrastructure.

Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted.

We are continuing to monitor the situation closely and will share further updates as more information becomes available.

Posted Oct 30, 2025 - 10:28 NZDT

Update

Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) led to widespread latency, timeouts, and errors across several Microsoft 365 and Azure services.

As a result, Actionstep features that depend on Office 365 services may still experience intermittent disruptions, including:

The Outlook Add-in
OneDrive integrations

Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT):
Microsoft has completed deployment of their last known good configuration, and customers are beginning to see early signs of recovery. The recovery process remains ongoing as Microsoft continues to restore service and route traffic through healthy infrastructure.

Microsoft expects full mitigation within the next four hours, with recovery anticipated by 23:20 UTC on October 29, 2025. Another update will be provided within two hours or sooner if necessary.

We are continuing to closely monitor Microsoft’s progress and will share additional updates as new information becomes available.

Posted Oct 30, 2025 - 10:06 NZDT

Update

Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) caused latency, timeouts, and errors affecting multiple Microsoft 365 and Azure services.

As a result, Actionstep features that rely on Office 365 services may continue to experience intermittent disruptions, including:

The Outlook Add-in
OneDrive integrations

Microsoft’s Current Status (as of 19:57 UTC / 1:57 PM MDT):
Microsoft has successfully completed the deployment of their last known good configuration, and customers should now be seeing early signs of recovery. The recovery process is ongoing as Microsoft restores and routes traffic through healthy nodes.

Microsoft anticipates full mitigation within the next four hours, with recovery expected by 23:20 UTC on October 29, 2025. They plan to provide another update within two hours or sooner if warranted.

We will continue to monitor the situation closely and provide updates as new information becomes available.

Posted Oct 30, 2025 - 09:33 NZDT

Update

Microsoft has confirmed that an inadvertent configuration change to Azure Front Door (AFD) triggered widespread connectivity issues affecting multiple Microsoft 365 and Azure services.

As a result, Actionstep functionality that relies on Office 365 services may continue to experience degraded performance or intermittent issues. This includes, but is not limited to:

The Outlook Add-in
Office OneDrive integrations

Microsoft’s Current Status (as of 19:20 UTC / 1:20 PM MDT):
Microsoft has stated that full mitigation is anticipated within the next four hours, with an expected recovery by 23:20 UTC on October 29, 2025, as they continue restoring and routing traffic through healthy nodes.

Customer configuration changes within Azure Front Door remain temporarily blocked during this process. Microsoft will provide another update on progress within two hours or sooner if warranted.

We are actively monitoring Microsoft’s recovery efforts and will continue to update this page as new information becomes available.

Posted Oct 30, 2025 - 08:38 NZDT

Monitoring

Microsoft 365 Outage – Ongoing Recovery
Microsoft has confirmed that an inadvertent configuration change to Azure Front Door caused connectivity issues affecting Microsoft 365 services. Mitigation is now in progress, and customers may begin seeing signs of recovery as Microsoft restores healthy nodes. Actionstep features that rely on Office 365 (including Outlook add-ins, OneDrive integrations, and email services) may continue to experience intermittent issues during this process.

We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

Posted Oct 30, 2025 - 08:06 NZDT

Update

Microsoft has confirmed that an inadvertent configuration change was the trigger event for the ongoing Azure Front Door (AFD) outage affecting multiple Microsoft 365 and Azure services.

As a result, Actionstep functionality that relies on Office 365 services continues to be impacted, including but not limited to:

The Outlook Add-in
Office OneDrive integrations

Microsoft’s Current Status (as of 18:24 UTC / 12:24 PM MDT):
Microsoft has initiated the deployment of their last known good configuration, which is expected to complete within approximately 30 minutes. As the deployment progresses, customers may begin to see initial signs of recovery. Once completed, Microsoft will begin restoring nodes and routing traffic through healthy infrastructure.

Microsoft has not yet provided an ETA for full restoration but will issue another update within 30 minutes once the rollback deployment completes.

Impact to Actionstep:
Users may continue to experience degraded or inconsistent performance in Office 365–related features within Actionstep until Microsoft’s rollback and recovery processes are complete.

We are actively monitoring Microsoft’s progress and will continue to provide updates as new information becomes available.

Posted Oct 30, 2025 - 07:38 NZDT

Update

Microsoft has provided an update regarding the ongoing Azure Front Door (AFD) outage, which continues to impact multiple Microsoft 365 and Azure services.

As a result, Actionstep functionality that relies on Office 365 operations remains affected, including but not limited to:

The Outlook Add-in
Office OneDrive integrations

Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT):
Microsoft has confirmed that an inadvertent configuration change triggered the issue at approximately 16:00 UTC, resulting in latency, timeouts, and service errors across affected systems.

They are currently taking several actions to restore stability:

Blocking all configuration changes to Azure Front Door (including customer changes)
Rolling back AFD to the last known good configuration
Ensuring that the faulty configuration does not reapply after recovery
Redirecting portal traffic away from AFD to restore access to the Azure Management Portal

Most portal functions are now accessible directly, though a small number of endpoints (such as Marketplace) may still experience loading issues.

Microsoft has not yet provided an ETA for full restoration but will continue to post updates approximately every 30 minutes. They have also advised customers who use Azure Front Door to consider temporary failover strategies using Azure Traffic Manager:
🔗 Implement failover strategies with Azure Traffic Manager

Impact to Actionstep:
Users may continue to experience degraded performance or intermittent issues with Office 365–related functionality within Actionstep until Microsoft’s rollback and recovery are complete.

We’re actively monitoring Microsoft’s progress and will share further updates as more information becomes available.

Posted Oct 30, 2025 - 06:56 NZDT

Update

Microsoft has confirmed that the current outage stems from an issue with Azure Front Door (AFD), beginning at approximately 16:00 UTC. The incident is affecting the availability of multiple Microsoft 365 and Azure services.

As a result, Actionstep functionality that depends on Microsoft 365 services continues to be impacted, including but not limited to:

The Outlook Add-in
Office OneDrive integrations

Microsoft’s Current Status (as of 17:18 UTC / 11:18 AM MDT):
Microsoft has identified an inadvertent configuration change as the likely cause of the issue. They are currently:

Blocking all further configuration changes to Azure Front Door
Rolling back to the last known good configuration state
Failing the management portal away from AFD to restore access

Customers should now be able to access the Azure Management Portal directly. Microsoft has not yet provided an ETA for full recovery but will issue updates approximately every 30 minutes.

Impact to Actionstep:
Users may continue to experience degraded performance or intermittent issues with Office 365–related features within Actionstep until Microsoft completes their rollback and services stabilize.

We are actively monitoring the situation and will provide further updates as they become available.

Posted Oct 30, 2025 - 06:40 NZDT

Identified

Microsoft is currently experiencing a service degradation affecting multiple Microsoft 365 services, including Exchange Online, Microsoft 365 Suite, Microsoft Intune, and Microsoft Purview.

As a result, Actionstep functionality that relies on Office 365 services is impacted, including but not limited to:

The Outlook Add-in
Office OneDrive integrations

Impact:
Users may experience issues accessing these features or see delays when performing Office 365-related operations within Actionstep.

Microsoft’s Current Status (as of 10:36 AM MDT):
Microsoft is rerouting affected traffic to alternate healthy infrastructure as a near-term mitigation while continuing to investigate the root cause.

We’ll continue monitoring Microsoft’s progress and will provide updates as more information becomes available.

Posted Oct 30, 2025 - 05:50 NZDT

This incident affected: Canada, USA (West), USA (East), United Kingdom, Middle East, Africa, and Europe, and New Zealand, Australia, and South Pacific.