Post-Incident Summary: EU-West-1 (UK) – System Outage – October 17, 2024
On October 17, 2024, Actionstep experienced a service outage affecting customers in the UK region (EU-West-1). A configuration update inadvertently restricted access to a required system resource, which caused login failures and prevented users from accessing the platform.
All UK-based customers were unable to log in or use Actionstep for about one hour. Internal testing environments in the same region were also affected.
The engineering team identified the configuration issue, restored access to the affected resource, and confirmed that all systems were operating normally. Service was fully restored once access was verified across multiple customer accounts.
We are improving our change control and rollout processes to ensure configuration updates are tested and deployed safely, with enhanced communication and monitoring to detect issues earlier.
We sincerely apologize for the disruption this caused to our UK customers. Ensuring consistent access and reliability remains our highest priority.