Update: Microsoft has begun restoring Microsoft 365 services, and our support team’s email is resuming normal operation. We’re now receiving emails again, including new ticket requests, and are working through messages sent during the outage. Replies to existing tickets by email will resume as we work through the backlog.
Microsoft has advised that some customers may still experience issues while recovery continues, including with other Microsoft 365 services such as Outlook, Teams and SharePoint. If you’re having trouble with email, you can log in to our support portal to view your tickets and respond to them directly: https://support.actionstep.com/hc/en-us
We’ll post our next update once Microsoft confirms service is fully restored, or sooner if anything changes.
Posted Nov 14, 2026 - 08:45 NZDT
Update
Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets by email until Microsoft restores service.
Microsoft has begun bringing affected servers back online, but some are becoming unresponsive again as traffic returns. They’re investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn’t provided an estimated fix time yet.
We’ll post our next update once email is restored, or sooner if anything changes.
Posted Nov 13, 2026 - 16:00 NZDT
Update
Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
We'll post our next update once email is restored, or sooner if anything changes.
Posted Nov 13, 2026 - 13:33 NZDT
Update
Update: The Microsoft 365 outage is still affecting our support team's email. Emails sent to support, including new ticket requests, may not reach us, and we can't reply to existing tickets by email until Microsoft restores service.
Microsoft has started bringing affected servers back online, but some are becoming unresponsive again once traffic returns. They're investigating the cause and restoring service in stages, so recovery is expected to be gradual. Microsoft hasn't given an estimated fix time yet.
We'll post our next update once email is restored, or sooner if anything changes.
Posted Nov 13, 2026 - 13:31 NZDT
Update
Update: The Microsoft 365 outage is still affecting our support team’s email. Emails sent to support, including new ticket requests, may not reach us, and we can’t reply to existing tickets by email until Microsoft restores service.
If you need help, please reach us through live chat, which is working normally.
We’ll post our next update once email is restored, or sooner if anything changes.
Posted Nov 13, 2026 - 11:48 NZDT
Monitoring
Due to an ongoing Microsoft 365 outage, we’re currently unable to send or receive emails. This means emails sent to our support team, including new ticket requests, may not reach us, and we’re unable to reply to existing tickets until email is restored.
We apologise for the disruption. Once Microsoft restores service, our team will work through all requests as quickly as possible.
This is related to the Microsoft 365 outage affecting integrations within Actionstep.