Issue Identified – eu-west-1.actionstep.com

Incident Report for Actionstep Practice Management

Postmortem

Resolved - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com.

Impact: Login access only. No customer data was affected.

Cause: Currently investigating

Working Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue.

For further help, log a ticket at https://support.actionstep.com

Posted Aug 11, 2026 - 01:22 NZST

Resolved

This incident has been resolved.

Posted Aug 11, 2026 - 01:11 NZST

Investigating

Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team

Posted Aug 11, 2026 - 00:00 NZST

This incident affected: United Kingdom, Middle East, Africa, and Europe.