All Systems Operational

About This Site

Welcome to Actionstep's home for real-time information on our Practice Management infrastructure. Here you'll find live and historical data on our systems. If there are any interruptions in service, a note will be posted here.

Uptime over the past 90 days. View historical uptime.
Login / Launchpad Operational
90 days ago
99.83 % uptime
Today
Canada ? Operational
90 days ago
99.95 % uptime
Today
USA (West) ? Operational
90 days ago
99.94 % uptime
Today
USA (East) ? Operational
90 days ago
99.83 % uptime
Today
United Kingdom, Middle East, Africa, and Europe ? Operational
90 days ago
99.94 % uptime
Today
New Zealand, Australia, and South Pacific ? Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
Partial Outage - (US-West-2) - Bad Gateway Error Encountered in Actionstep Navigation – November 11, 2025
Resolved - We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/2025 and confirm that the issue is now resolved.

This outage started at 8:30 am EST and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness.

It is important to confirm that no data was lost, and the issue is related to platform performance only.

Our team investigated the issue as the sole priority and released an urgent fix at 11:20 am EST, which restored platform access and brought system performance back to normal levels.

The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future.

Regards,
Actionstep Support Team
Nov 12, 05:30 NZDT
Identified - Our team has identified an issue with a Bad Gateway error when logging into Actionstep

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team
Nov 12, 05:22 NZDT
Investigating - Our team is aware of a performance issue Bad Gateway error, when navigating through the Actionstep system.

Specifically, these performance issues are affecting US-West-2

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team
Nov 12, 05:20 NZDT
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Feature Degridation - us-east-1, us-west-1 - Actionstep Payments Unavailable - Nov 06 2025
Postmortem - Read details
Nov 7, 10:36 NZDT
Resolved - Actionstep Payments should now be available for all users. Thank you for your patience.
Nov 7, 05:22 NZDT
Investigating - Users with Actionstep Payments may see a 403 Forbidden error when attempting to use the feature. We are currently investigating the cause.
Nov 7, 04:58 NZDT
Nov 6, 2025
Server Outage - (eu-west-1) - Users Unable to Login - Nov 06 2025
Postmortem - Read details
Nov 7, 10:35 NZDT
Resolved - We are communicating to provide further information on the outage that affected the Actionstep platform on 06/11/2025 and confirm that the issue is now resolved.

This outage started at 8:45 am GMT and prevented user access to the system.

It is important to confirm that no data was lost, and the issue is related to platform performance only.

Our team investigated the issue as the sole priority and released an urgent fix at 9:10 am GMT, which restored platform access and brought system performance back to normal levels.

The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future.

Regards,
Actionstep Support Team
Nov 6, 22:26 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 22:18 NZDT
Identified - The issue has been identified and a fix is being implemented.
Nov 6, 22:15 NZDT
Investigating - We are writing to inform you that our team is aware of an outage affecting the Actionstep system that began on 06/11/2025 08:45 am GMT.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team
Nov 6, 21:45 NZDT
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

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