{
  "page": {
    "id": "04c0bjwv889z",
    "name": "Actionstep Practice Management",
    "url": "https://pm.actionstep-status.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Login / Launchpad","created_at":"2014-01-08T16:23:55.178+13:00","updated_at":"2026-08-27T15:13:13.737+12:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"87sq5s6p0tw4","group_id":null,"page_id":"04c0bjwv889z"},{"status":"operational","name":"Canada","created_at":"2021-08-23T09:53:16.887+12:00","updated_at":"2026-03-30T19:00:07.181+13:00","position":2,"description":"CA-Central-1 (Canada)","showcase":true,"start_date":"2021-08-23T00:00:00.000+12:00","id":"9mcncx0wvzm4","group_id":null,"page_id":"04c0bjwv889z"},{"status":"operational","name":"USA (West)","created_at":"2014-01-08T16:28:29.981+13:00","updated_at":"2026-03-30T19:00:07.202+13:00","position":3,"description":"US-West-2 (Oregon)","showcase":true,"start_date":null,"id":"d1d9mfh0v39m","group_id":null,"page_id":"04c0bjwv889z"},{"status":"operational","name":"USA (East)","created_at":"2014-03-13T16:05:39.658+13:00","updated_at":"2026-03-30T19:00:07.219+13:00","position":4,"description":"US-East-1 (N. Virginia)","showcase":true,"start_date":null,"id":"ntt3mcr814d5","group_id":null,"page_id":"04c0bjwv889z"},{"status":"operational","name":"United Kingdom, Middle East, Africa, and Europe","created_at":"2014-01-08T16:29:18.479+13:00","updated_at":"2026-09-29T03:50:15.366+13:00","position":5,"description":"EU-West-1 (Ireland)","showcase":true,"start_date":null,"id":"fdmtg1lrq68z","group_id":null,"page_id":"04c0bjwv889z"},{"status":"operational","name":"New Zealand, Australia, and South Pacific","created_at":"2014-01-08T16:27:08.580+13:00","updated_at":"2026-08-28T15:54:04.062+12:00","position":6,"description":"AP-Southeast-2 (Sydney)","showcase":true,"start_date":null,"id":"jcxw3m22fjb0","group_id":null,"page_id":"04c0bjwv889z"}],
  "incidents": [{"name":"Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026","status":"resolved","created_at":"2026-09-29T03:42:25.403+13:00","updated_at":"2026-09-29T03:53:55.541+13:00","monitoring_at":null,"resolved_at":"2026-09-29T03:50:15.406+13:00","impact":"major","shortlink":"https://stspg.io/bwfnybfmyjmm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T03:42:25.394+13:00","reminder_intervals":null,"id":"50xygslr8k8f","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"We are writing to confirm that the system outage that began on 28/09/2026 at 15:30 BST has now been resolved, and the system has been restored to full functionality.\n\nOur team has monitored the system following the restoration and can confirm that services are operating normally.\n\nWe are continuing to investigate the underlying cause of the outage and will provide a further update once we have more information.\n\nWe apologise for any disruption or inconvenience this may have caused and thank you for your patience and understanding while we worked to restore the service.\n\nIn the meantime, our support team remains available via ticket submission at https://support.actionstep.com should you require any further assistance.","created_at":"2026-09-29T03:50:15.406+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T03:50:15.406+13:00","display_at":"2026-09-29T03:50:15.406+13:00","deliver_notifications":false,"tweet_id":null,"id":"ysg9zkwfzrv6","incident_id":"50xygslr8k8f","custom_tweet":null,"affected_components":[{"code":"fdmtg1lrq68z","name":"United Kingdom, Middle East, Africa, and Europe","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are writing to inform that our team is aware of the system outage that began on 28/09/2026, 15:30 pm BST.\n\nOur team is investigating this as the top priority and will work to restore the system to full functionality urgently.\n\nWe will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.\n\nIn the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.","created_at":"2026-09-29T03:42:25.513+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T03:42:25.513+13:00","display_at":"2026-09-29T03:42:25.513+13:00","deliver_notifications":false,"tweet_id":null,"id":"8m96r497qhr2","incident_id":"50xygslr8k8f","custom_tweet":null,"affected_components":[{"code":"fdmtg1lrq68z","name":"United Kingdom, Middle East, Africa, and Europe","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United Kingdom, Middle East, Africa, and Europe","created_at":"2014-01-08T16:29:18.479+13:00","updated_at":"2026-09-29T03:50:15.366+13:00","position":5,"description":"EU-West-1 (Ireland)","showcase":true,"start_date":null,"id":"fdmtg1lrq68z","page_id":"04c0bjwv889z","group_id":null}]},{"name":"Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026","status":"resolved","created_at":"2026-09-22T09:00:41.154+12:00","updated_at":"2026-09-22T09:30:57.644+12:00","monitoring_at":null,"resolved_at":"2026-09-22T09:30:57.612+12:00","impact":"none","shortlink":"https://stspg.io/14jk6bwt8b1l","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-22T09:00:41.147+12:00","reminder_intervals":null,"id":"94dp0dsqnvqy","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"The Product Team has released a fix, and this issue is now resolved. \n\nIf you're still unable to see your navigation bar, log out, clear your cache, and log back into Actionstep. If that doesn't resolve it, please contact support here: https://support.actionstep.com/hc/en-us/requests/new","created_at":"2026-09-22T09:30:57.612+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T09:30:57.612+12:00","display_at":"2026-09-22T09:30:57.612+12:00","deliver_notifications":false,"tweet_id":null,"id":"y8klpr481ss2","incident_id":"94dp0dsqnvqy","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We've identified the root cause of the navigation bar issue and our team is now building a fix.","created_at":"2026-09-22T09:23:51.871+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T09:23:51.871+12:00","display_at":"2026-09-22T09:23:51.871+12:00","deliver_notifications":false,"tweet_id":null,"id":"b70mkz4npdb4","incident_id":"94dp0dsqnvqy","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"The workaround posted previously, disabling the new UI, does not resolve the issue for all affected users. Our team is actively working on a fix. We'll post again as soon as we have one, or with a new workaround in the meantime.","created_at":"2026-09-22T09:11:56.145+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T09:11:56.145+12:00","display_at":"2026-09-22T09:11:56.145+12:00","deliver_notifications":false,"tweet_id":null,"id":"bzh4vh30k5rj","incident_id":"94dp0dsqnvqy","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"Some users are seeing their Practice Management navigation bar disappear when the new User Interface (UI) is enabled. Our team is currently investigating.\n\nWorkaround: Disabling the new UI resolves this in the meantime. To turn it off, have an administrator follow these steps in your Actionstep system:\n\n1. Admin\n2. General Settings\n3. Feature Preview\n4. Global Header Redesign \u003e toggle to OFF\n5. Save\n\nWe'll post an update here once a fix is in place.","created_at":"2026-09-22T09:00:41.198+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-22T09:00:41.198+12:00","display_at":"2026-09-22T09:00:41.198+12:00","deliver_notifications":false,"tweet_id":null,"id":"v1fcwmlsmtq4","incident_id":"94dp0dsqnvqy","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Practice Management Outage AP-Southeast 2","status":"resolved","created_at":"2026-08-28T12:17:47.187+12:00","updated_at":"2026-08-28T16:18:51.511+12:00","monitoring_at":"2026-08-28T13:06:21.936+12:00","resolved_at":"2026-08-28T16:18:51.487+12:00","impact":"major","shortlink":"https://stspg.io/ynrrm4zpch64","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-28T12:17:47.178+12:00","reminder_intervals":null,"id":"9vrl0j9vfx56","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"This issue has now been fixed, and our Engineering team has confirmed that the Actionstep Practice Management platform is now stable and fully operational again.","created_at":"2026-08-28T16:18:51.487+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T16:18:51.487+12:00","display_at":"2026-08-28T16:18:51.487+12:00","deliver_notifications":false,"tweet_id":null,"id":"41x57yd4sj64","incident_id":"9vrl0j9vfx56","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.","created_at":"2026-08-28T15:54:04.092+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T15:54:04.092+12:00","display_at":"2026-08-28T15:54:04.092+12:00","deliver_notifications":false,"tweet_id":null,"id":"trkt5tj1btgs","incident_id":"9vrl0j9vfx56","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are aware that our servers have encountered an issue again and some users may be experiencing disruption. Our team is working to restore full functionality and we will provide updates as more information becomes available.\n\nWe apologise for the inconvenience this is causing.","created_at":"2026-08-28T13:09:39.838+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T13:10:47.512+12:00","display_at":"2026-08-28T13:09:39.000+12:00","deliver_notifications":false,"tweet_id":null,"id":"45rry0j4svpk","incident_id":"9vrl0j9vfx56","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"operational","new_status":"degraded_performance"}]},{"status":"monitoring","body":"A fix has been implemented, and we are continuing to monitor system performance to ensure stability. We'll update this page once we're confident the issue is fully resolved.","created_at":"2026-08-28T13:06:21.936+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T13:06:21.936+12:00","display_at":"2026-08-28T13:06:21.936+12:00","deliver_notifications":false,"tweet_id":null,"id":"ydl07p8nljnf","incident_id":"9vrl0j9vfx56","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are aware that some users are experiencing 500 errors across various parts of the system. This issue is affecting a subset of customers on a single server. Our Engineering team is actively investigating and we will provide an update as soon as we have more information.","created_at":"2026-08-28T12:17:47.273+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T12:17:47.273+12:00","display_at":"2026-08-28T12:17:47.273+12:00","deliver_notifications":false,"tweet_id":null,"id":"5j8z46jmbn39","incident_id":"9vrl0j9vfx56","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"New Zealand, Australia, and South Pacific","created_at":"2014-01-08T16:27:08.580+13:00","updated_at":"2026-08-28T15:54:04.062+12:00","position":6,"description":"AP-Southeast-2 (Sydney)","showcase":true,"start_date":null,"id":"jcxw3m22fjb0","page_id":"04c0bjwv889z","group_id":null}]},{"name":"Practice Management Outage - Ap Southeast 2","status":"resolved","created_at":"2026-08-28T11:30:28.050+12:00","updated_at":"2026-08-28T11:45:25.940+12:00","monitoring_at":"2026-08-28T11:37:48.231+12:00","resolved_at":"2026-08-28T11:45:25.920+12:00","impact":"major","shortlink":"https://stspg.io/jdbxw4p9cr61","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-28T11:30:28.043+12:00","reminder_intervals":null,"id":"f6x3qtjmnrsv","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"The issues affecting the Actionstep Practice Management platform have now been resolved. Engineering team confirmed that the services are now fully functional.\n\nWe apologise for any inconvenience this may have caused.","created_at":"2026-08-28T11:45:25.920+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T11:45:25.920+12:00","display_at":"2026-08-28T11:45:25.920+12:00","deliver_notifications":false,"tweet_id":null,"id":"xkrrzmzx4lg2","incident_id":"f6x3qtjmnrsv","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-08-28T11:37:48.231+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T11:37:48.231+12:00","display_at":"2026-08-28T11:37:48.231+12:00","deliver_notifications":false,"tweet_id":null,"id":"g0h2dpq1szbk","incident_id":"f6x3qtjmnrsv","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 28/08/2026 11:10 am NZT.\n\nThis issue is limited to a single server affecting a portion of our customers. Users running into 500 errors on different parts of the system.\n\nOur team Engineering team are already investigating this as the top priority and will work to restore the system to full functionality urgently.\n\nWe will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.\n\nIn the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.","created_at":"2026-08-28T11:30:28.116+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T11:30:28.116+12:00","display_at":"2026-08-28T11:30:28.116+12:00","deliver_notifications":false,"tweet_id":null,"id":"67d9nyp1p6fq","incident_id":"f6x3qtjmnrsv","custom_tweet":null,"affected_components":[{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"New Zealand, Australia, and South Pacific","created_at":"2014-01-08T16:27:08.580+13:00","updated_at":"2026-08-28T15:54:04.062+12:00","position":6,"description":"AP-Southeast-2 (Sydney)","showcase":true,"start_date":null,"id":"jcxw3m22fjb0","page_id":"04c0bjwv889z","group_id":null}]},{"name":"Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026","status":"resolved","created_at":"2026-08-27T14:50:48.000+12:00","updated_at":"2026-08-27T15:13:13.785+12:00","monitoring_at":"2026-08-27T15:09:24.406+12:00","resolved_at":"2026-08-27T15:13:13.772+12:00","impact":"major","shortlink":"https://stspg.io/yz9npn9wzmqs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-27T14:50:48.000+12:00","reminder_intervals":null,"id":"qsk8r5cbvmd1","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"The issues affecting the Actionstep Practice Management platform have now been resolved, and our technical teams have confirmed that all services are now fully functional.\n\nWe would like to apologise for any inconvenience this may have caused.\n\nRegards,\nThe Actionstep Team","created_at":"2026-08-27T15:13:13.772+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T15:13:13.772+12:00","display_at":"2026-08-27T15:13:13.772+12:00","deliver_notifications":false,"tweet_id":null,"id":"z4nhpt4sg1nh","incident_id":"qsk8r5cbvmd1","custom_tweet":null,"affected_components":[{"code":"87sq5s6p0tw4","name":"Login / Launchpad","old_status":"degraded_performance","new_status":"operational"},{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"The issue has been identified, and we are monitoring the system as the affected server is now returning to normal performance levels.","created_at":"2026-08-27T15:09:24.406+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T15:09:24.406+12:00","display_at":"2026-08-27T15:09:24.406+12:00","deliver_notifications":false,"tweet_id":null,"id":"7g53n8pwgq4k","incident_id":"qsk8r5cbvmd1","custom_tweet":null,"affected_components":[{"code":"87sq5s6p0tw4","name":"Login / Launchpad","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are writing to inform you that our team is aware of an outage affecting the Actionstep Practice Management system that began on 27/08/2026 12:50 pm AEST.\n\nSpecifically, this issue is limited to a single server affecting a portion of our customers. Errors are ranging from platform slowness to 500 errors on different parts of the system.\n\nOur team is investigating this as the top priority and will work to restore the system to full functionality urgently.\n\nWe will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.\n\nIn the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.\n\nRegards,\nActionstep Support Team","created_at":"2026-08-27T14:57:48.076+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T14:58:30.288+12:00","display_at":"2026-08-27T14:50:48.000+12:00","deliver_notifications":false,"tweet_id":null,"id":"8wsnnptksrcp","incident_id":"qsk8r5cbvmd1","custom_tweet":null,"affected_components":[{"code":"87sq5s6p0tw4","name":"Login / Launchpad","old_status":"operational","new_status":"partial_outage"},{"code":"jcxw3m22fjb0","name":"New Zealand, Australia, and South Pacific","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Login / Launchpad","created_at":"2014-01-08T16:23:55.178+13:00","updated_at":"2026-08-27T15:13:13.737+12:00","position":1,"description":null,"showcase":true,"start_date":null,"id":"87sq5s6p0tw4","page_id":"04c0bjwv889z","group_id":null},{"status":"operational","name":"New Zealand, Australia, and South Pacific","created_at":"2014-01-08T16:27:08.580+13:00","updated_at":"2026-08-28T15:54:04.062+12:00","position":6,"description":"AP-Southeast-2 (Sydney)","showcase":true,"start_date":null,"id":"jcxw3m22fjb0","page_id":"04c0bjwv889z","group_id":null}]},{"name":"Issue Identified – eu-west-1.actionstep.com","status":"resolved","created_at":"2026-08-11T00:00:41.000+12:00","updated_at":"2026-08-11T01:23:19.719+12:00","monitoring_at":null,"resolved_at":"2026-08-11T01:11:30.000+12:00","impact":"minor","shortlink":"https://stspg.io/byjxqccdb5rt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-11T00:00:41.000+12:00","reminder_intervals":null,"id":"2jz16934ks2z","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-08-11T01:11:30.595+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T01:11:39.428+12:00","display_at":"2026-08-11T01:11:30.000+12:00","deliver_notifications":false,"tweet_id":null,"id":"28jh8dvsp07t","incident_id":"2jz16934ks2z","custom_tweet":null,"affected_components":[{"code":"fdmtg1lrq68z","name":"United Kingdom, Middle East, Africa, and Europe","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Our team is investigating reports of access issues with Actionstep. This is a priority and will work to restore the system to normal operations urgently.\n\nWe will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.\n\nIn the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.\n\n\nRegards,\nActionstep Support Team","created_at":"2026-08-11T00:47:41.583+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-11T01:23:19.644+12:00","display_at":"2026-08-11T00:00:41.000+12:00","deliver_notifications":false,"tweet_id":null,"id":"81s1ty4vtbf5","incident_id":"2jz16934ks2z","custom_tweet":null,"affected_components":[{"code":"fdmtg1lrq68z","name":"United Kingdom, Middle East, Africa, and Europe","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":"**Resolved** - Between 00:15–01:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on UK servers, particularly eu-west-1.actionstep.com.\n\nImpact: Login access only. No customer data was affected.\n\nCause: Currently investigating\n\nWorking Solution: Clearing cookies and cache or restarting your machine has shown to resolve the issue.\n\nFor further help, log a ticket at [https://support.actionstep.com](https://support.actionstep.com/)","postmortem_body_last_updated_at":"2026-08-11T01:22:26.824+12:00","postmortem_ignored":false,"postmortem_published_at":"2026-08-11T01:22:26.824+12:00","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United Kingdom, Middle East, Africa, and Europe","created_at":"2014-01-08T16:29:18.479+13:00","updated_at":"2026-09-29T03:50:15.366+13:00","position":5,"description":"EU-West-1 (Ireland)","showcase":true,"start_date":null,"id":"fdmtg1lrq68z","page_id":"04c0bjwv889z","group_id":null}]},{"name":"Login Disruption (eu-west-1) – ISP Related Connectivity Issues Jul 30 2026","status":"resolved","created_at":"2026-07-31T02:23:52.367+12:00","updated_at":"2026-07-31T02:23:52.421+12:00","monitoring_at":null,"resolved_at":"2026-07-31T06:00:00.000+12:00","impact":"none","shortlink":"https://stspg.io/xlxx3tp6mwv3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-31T02:23:52.363+12:00","reminder_intervals":null,"id":"cf77j43427g3","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"Between 19:39–22:00 NZST, some Actionstep users were unable to log in to the website. The issue affected users on certain ISPs, particularly Virgin Media.\n\nImpact: Login access only. No customer data was affected or moved.\n\nCause: Likely network or routing changes on the affected ISPs impacting access to the Actionstep login page. Affected customers should contact their ISP to check for recent changes.\n\nData location clarification: No customer data is stored in AP Southeast 2. That region only serves the login page. Once you select your system tile, you're redirected to the data centre where your system actually resides (UK region for UK customers). Your data has not moved and remains stored in your designated region.\n\nWorkaround: If you're still affected, use a mobile hotspot to reach the login page and sign in, then switch back to your normal Wi-Fi once logged in.\n\nFor further help, log a ticket at https://support.actionstep.com","created_at":"2026-07-31T02:23:52.412+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T02:23:52.412+12:00","display_at":"2026-07-31T06:00:00.000+12:00","deliver_notifications":false,"tweet_id":null,"id":"qs7xm5fn0r46","incident_id":"cf77j43427g3","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Actionstep Gmail Add-on \u0026 Logging in to the Actionstep Mobile App using Gmail.","status":"resolved","created_at":"2026-06-03T13:38:49.308+12:00","updated_at":"2026-06-04T12:31:20.423+12:00","monitoring_at":null,"resolved_at":"2026-06-04T12:31:20.408+12:00","impact":"none","shortlink":"https://stspg.io/jlv3bgwst75b","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-03T13:38:49.302+12:00","reminder_intervals":null,"id":"7xhgzjl0113t","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"We are communicating to provide further information on the issues that affected the Actionstep Gmail Add-on platform which started the 1st of June, 2026 and confirm that the issue is now resolved.\n\nWhat happened:\nThe Gmail Add-on was running on the deprecated Google Apps Script Rhino runtime. Google ended support for the Rhino runtime, which caused the add-on to fail before any app logic could execute.\n\nWhat we did:\nOur team migrated the Apps Script project to the V8 runtime, created a new deployment version, and redeployed the Gmail Add-on. The add-on is now fully operational.\n\nWhat we're doing to prevent this:\nWe have reviewed our runtime dependencies to ensure we are not relying on deprecated infrastructure going forward.\n\nWe apologise for any disruption this caused and thank you for your patience.\n\nRegards,\nActionstep Support Team","created_at":"2026-06-04T12:31:20.408+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-04T12:31:20.408+12:00","display_at":"2026-06-04T12:31:20.408+12:00","deliver_notifications":false,"tweet_id":null,"id":"jxm695xyb40h","incident_id":"7xhgzjl0113t","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are aware that some users are currently experiencing issues with the Actionstep Gmail Add-on and logging into the Actionstep Mobile App using their Google/Gmail account.\n\nWe believe this may be related to a recent Google Workspace outage that affected multiple Google products. While Google has since resolved their incident (https://www.google.com/appsstatus/dashboard/incidents/vagmms1y6yRxwg6RMQZp), we are continuing to investigate and monitor the impact on Actionstep's side.\n\nOur team is investigating this as a priority and will work to restore the system functions to operate normally. \n\nWe will provide further updates as our investigation progresses.\n\nRegards,\nActionstep Support Team","created_at":"2026-06-03T13:38:49.343+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T13:38:49.343+12:00","display_at":"2026-06-03T13:38:49.343+12:00","deliver_notifications":false,"tweet_id":null,"id":"x4bhngb8slb7","incident_id":"7xhgzjl0113t","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Performance degradation and 500 errors","status":"resolved","created_at":"2026-05-22T13:25:41.017+12:00","updated_at":"2026-05-22T18:22:44.554+12:00","monitoring_at":null,"resolved_at":"2026-05-22T18:22:44.539+12:00","impact":"none","shortlink":"https://stspg.io/zzkj7fx4vjpm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-22T13:25:41.012+12:00","reminder_intervals":null,"id":"2pw2y1gxgpsh","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"The root cause of this issue has now been resolved. \n\nIf you are still experiencing performance degradation and seeing 500 errors, please reach out to support@actionstep.com.","created_at":"2026-05-22T18:22:44.539+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T18:22:44.539+12:00","display_at":"2026-05-22T18:22:44.539+12:00","deliver_notifications":false,"tweet_id":null,"id":"6mmf3zy7zlff","incident_id":"2pw2y1gxgpsh","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-05-22T16:18:35.432+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T16:18:35.432+12:00","display_at":"2026-05-22T16:18:35.432+12:00","deliver_notifications":false,"tweet_id":null,"id":"6vxsfxxm8y0z","incident_id":"2pw2y1gxgpsh","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Our team has identified an issue with our APIs causing slowness and intermittent 500 errors for some users. \n\nOur engineering team is actively investigating the root cause and working toward a resolution. We will provide updates regularly until service is fully restored.\n\nRegards,\nActionstep Support Team","created_at":"2026-05-22T13:25:41.050+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T13:25:41.050+12:00","display_at":"2026-05-22T13:25:41.050+12:00","deliver_notifications":false,"tweet_id":null,"id":"rq2l1nk49ks4","incident_id":"2pw2y1gxgpsh","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Third-Party Service Disruption – Xero","status":"resolved","created_at":"2026-05-11T11:53:46.504+12:00","updated_at":"2026-05-11T12:50:04.117+12:00","monitoring_at":"2026-05-11T11:53:46.536+12:00","resolved_at":"2026-05-11T12:50:04.094+12:00","impact":"none","shortlink":"https://stspg.io/2cfxt83h0hw2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-11T11:53:46.499+12:00","reminder_intervals":null,"id":"61kmfl7vg0lh","page_id":"04c0bjwv889z","incident_updates":[{"status":"resolved","body":"Xero has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally.","created_at":"2026-05-11T12:50:04.094+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T12:50:04.094+12:00","display_at":"2026-05-11T12:50:04.094+12:00","deliver_notifications":false,"tweet_id":null,"id":"gxly29y5phnk","incident_id":"61kmfl7vg0lh","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"We are aware that some users may be experiencing difficulties accessing Xero. This is due to an ongoing incident on Xero's platform, which is unrelated to Actionstep system but may affect some features.\n\nAccording to Xero's status page, their team has been working through a series of incidents stemming from a third-party hardware issue with AWS that impacted their platform. A fix has been implemented and Xero has reported that the platform is now stable, however a small number of customers may still be experiencing intermittent issues navigating Xero.\n\nWhat this means for you:\nIf you rely on Xero for accounting or financial data, you may experience delays or errors when accessing the platform. Our systems are operating normally and are not the cause of this disruption.\n\nWhat we're doing:\nWe are monitoring Xero's status page closely and will update this notice if the situation changes.\n\nWhat you can do:\n- Check Xero's status page for real-time updates - https://status.xero.com/\n- Contact Xero Support via Xero Central if you need direct assistance - https://central.xero.com/\n\nWe apologise for any inconvenience this may cause and appreciate your patience while Xero works to fully restore service.","created_at":"2026-05-11T11:53:46.536+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T11:53:46.536+12:00","display_at":"2026-05-11T11:53:46.536+12:00","deliver_notifications":false,"tweet_id":null,"id":"kr22f4x062rg","incident_id":"61kmfl7vg0lh","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}